ICE36 Casino is an online gaming platform operated by SkillOnNet Ltd and Prime Gaming Online Ltd, launched in 2019. Licensed by the Malta Gaming Authority and UK Gambling Commission, it offers over 1200 games including slots, live casino, table games, and scratch cards to players in multiple jurisdictions.
ICE36 Casino entered the online gaming market in 2019 as a multi-jurisdictional platform targeting players in the UK, Australia, New Zealand, Canada, and Ireland. The casino name references roulette, with 36 being the highest number on a roulette wheel, reflected in its logo design featuring bold ICE lettering and a roulette chip. Operating under dual licenses from the Malta Gaming Authority and UK Gambling Commission, ICE36 positions itself as a technology-focused casino emphasizing game variety and user experience.
The platform is powered by SkillOnNet Ltd, a software provider with established presence in the online gaming industry. This technical foundation enables ICE36 to aggregate content from numerous game developers while maintaining a unified player interface. The casino's game library exceeds 1200 titles, spanning traditional casino games, modern video slots, live dealer experiences, and alternative gaming formats like Slingo and scratch cards.
This review examines ICE36 Casino from multiple perspectives relevant to Australian players and international users. We analyze the platform's licensing credentials, game portfolio composition, bonus structures, payment processing capabilities, customer support infrastructure, and user feedback patterns. The assessment draws on regulatory documentation, player reviews from Trustpilot, and direct platform analysis to provide an evidence-based evaluation.
ICE36 operates in a competitive online casino market where differentiation depends on game selection, technical performance, payment speed, and regulatory compliance. The casino's Trustpilot rating of 2.7 out of 5 based on 101 reviews indicates mixed player experiences, with particular attention needed on withdrawal processes and account verification procedures. This review addresses these concerns while highlighting the platform's strengths in game variety and licensing standards.
ICE36 Casino holds two primary gambling licenses that govern its operations across different jurisdictions. The Malta Gaming Authority license enables the casino to serve European markets and other territories recognizing MGA oversight. The UK Gambling Commission license specifically authorizes operations for UK players. The UKGC license is held under number 39326 by Skill On Net, the platform operator.
These licenses impose specific requirements on ICE36's operations. The MGA mandates regular auditing of random number generators, segregation of player funds from operational capital, and implementation of responsible gaming tools. The UKGC requires additional consumer protection measures including advertising standards compliance, dispute resolution procedures, and enhanced identity verification protocols.
For Australian players, it is important to note that ICE36 operates under offshore licenses rather than Australian regulatory authority. The Interactive Gambling Act 2001 restricts online casino operations within Australia, meaning Australian players access ICE36 through its international licensing framework. Players should verify the legal status of online gambling in their specific jurisdiction before registering.
ICE36 Casino's game library comprises over 1200 titles sourced from approximately 30 software providers. Major contributors include NetEnt, Microgaming, Yggdrasil, Thunderkick, Habanero, and Evolution Gaming. This multi-provider approach creates diversity in game mechanics, visual styles, and feature sets.
The slot category dominates the game portfolio with over 2000 titles according to promotional materials. Popular titles include Book of Dead by Play'n GO, Bonanza Megaways by Big Time Gaming, Starburst by NetEnt, and Fishin' Frenzy by Reel Time Gaming. The selection spans classic three-reel slots, video slots with advanced bonus features, progressive jackpot games, and branded titles based on entertainment properties.
New slot releases are added weekly, with dedicated sections highlighting recent additions. The platform categorizes slots by themes including adventure, mythology, fruit machines, and seasonal content. Megaways mechanics feature prominently, offering variable reel configurations and thousands of potential winning combinations per spin.
The live casino section utilizes streaming technology to connect players with human dealers operating from professional studios. Evolution Gaming provides the majority of live content, including multiple variants of roulette, blackjack, baccarat, and game show formats. Live games operate on scheduled sessions with real-time interaction through chat interfaces.
Available live games include Live Roulette with multiple camera angles, Live Blackjack with various rule sets, Live Baccarat including speed variants, and game shows like Crazy Time and Monopoly Live. The live casino replicates physical casino atmospheres through professional dealers, authentic equipment, and social interaction features.
ICE36 offers approximately 30 variants of traditional table games in RNG format. These include American and European Roulette, multiple blackjack variants including Atlantic City and Vegas Strip rules, video poker in denominations from single-hand to multi-hand formats, and baccarat. Additional categories include scratch cards with instant-win mechanics and Slingo, a hybrid format combining slot and bingo elements.
ICE36 Casino's primary welcome offer varies by jurisdiction. For UK players, the standard offer provides a 100% match bonus up to £50 on the first deposit, with a minimum deposit requirement of £10. Australian promotional materials reference a 100% bonus up to $100 with a $10 minimum deposit. The bonus activates automatically upon deposit but can be cancelled by player request.
The welcome bonus carries a 30x to 60x wagering requirement depending on jurisdiction and specific offer. UK terms specify 30x wagering on deposit plus bonus amount, while some materials reference 60x on bonus amount only. Slots contribute 100% toward wagering requirements, while other game categories contribute only 10%, making slots the practical choice for clearing bonuses.
Maximum bet restrictions apply during bonus play, typically set at 10% of the bonus amount or £5, whichever is lower, with a minimum of £0.10 per spin. The bonus must be claimed before using deposited funds, though bonuses do not prevent withdrawal of the original deposit balance. Players have 30 days to complete wagering requirements before bonus funds and associated winnings expire.
First deposit bonuses can only be claimed once every 72 hours across all SkillOnNet casinos, preventing bonus abuse across the operator's network. Standard bonus policy terms apply, including game exclusions and contribution weightings.
ICE36 Casino functions as a comprehensive online gaming platform powered by SkillOnNet technology. The registration process requires identity verification to comply with regulatory standards, ensuring player protection and responsible gaming. New players can access welcome bonuses after completing account verification and making their first deposit.
The platform integrates games from multiple software providers through a unified interface. Payment processing involves secure encryption protocols, with withdrawals typically processed within 5 hours to several days depending on the chosen method. The casino maintains separate player funds from operational accounts as required by licensing authorities.
ICE36 Casino supports multiple payment methods for deposits and withdrawals, though availability varies by player jurisdiction. Common deposit methods include Visa and Mastercard debit cards, e-wallets like Skrill and Neteller, prepaid vouchers such as Paysafecard, and bank transfer options. Minimum deposit amounts typically start at £10 or currency equivalent.
Withdrawal processing at ICE36 requires completed account verification before the first withdrawal. Players must submit identification documents, proof of address, and payment method verification. Some player reviews indicate frustration with verification requirements, particularly when attempting to withdraw before completing KYC procedures.
Withdrawal timeframes vary significantly based on payment method and account status. Positive reviews mention withdrawal processing within 5 hours, with funds reaching bank accounts the same day. However, negative reviews report extended delays, account restrictions during verification, and difficulties contacting support during withdrawal disputes. E-wallet withdrawals generally process faster than bank transfers, which may take 3-5 business days.
The casino does not charge withdrawal fees according to published terms, though payment providers may impose their own charges. Withdrawal limits apply based on player status and payment method, with VIP players typically enjoying higher limits and priority processing.
ICE36 provides customer support through multiple channels including live chat, email, and a help center with frequently asked questions. The live chat function operates during specified hours, though availability varies by jurisdiction. Email support is accessible at [email protected], with response times typically within 24-48 hours according to platform statements.
Player reviews present mixed feedback on support quality. Trustpilot data shows the casino responds to 100% of negative reviews, typically within one week. However, live player reviews mention difficulties reaching support during critical issues, particularly regarding account restrictions and withdrawal delays. The help center provides self-service resources covering account management, payment procedures, bonus terms, and technical troubleshooting.
ICE36 Casino operates as a responsive web platform optimized for mobile browsers rather than requiring dedicated app downloads. The mobile interface adapts to smartphone and tablet screen sizes, maintaining access to the full game library, account management functions, and payment processing. HTML5 technology enables game play directly in mobile browsers without Flash requirements.
Mobile performance depends on device specifications and internet connection quality. The platform supports iOS and Android devices through Safari, Chrome, and other modern browsers. Navigation simplifies for touchscreen interaction, with game categories accessible through dropdown menus and search functions. Live casino games function on mobile devices, though streaming quality adjusts based on connection bandwidth.
ICE36 Casino's Trustpilot profile shows 101 reviews with an overall rating of 2.7 out of 5 stars. The distribution heavily skews negative, with 76% one-star reviews, 15% five-star reviews, and minimal middle ratings. This polarization suggests divergent player experiences based on individual circumstances.
Positive reviews emphasize fast withdrawal processing, with specific mentions of funds arriving within 5 hours. Players appreciate game variety and the platform's interface design. Negative reviews concentrate on account restrictions without clear explanation, verification delays preventing withdrawals, difficulties contacting support during disputes, and concerns about fairness after extended losing sessions.
Common complaint patterns include account restrictions imposed shortly after registration or winning, requests for extensive documentation during verification, and perceived lack of communication from support teams. These issues align with standard anti-fraud and regulatory compliance procedures but suggest potential improvements in player communication and process transparency.
As required by MGA and UKGC licensing, ICE36 implements responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options. Players can set daily, weekly, or monthly deposit caps through account settings. Self-exclusion periods range from temporary cooling-off periods to permanent account closure.
The platform provides links to external support organizations including GambleAware, Gamblers Anonymous, and GamCare. Reality check features remind players of session duration at configurable intervals. The casino's terms prohibit underage gambling, with age verification required during account registration.
ICE36 Casino's primary strengths include its extensive game library exceeding 1200 titles, dual licensing from respected regulatory authorities, integration of leading software providers, and reported fast withdrawal processing for verified accounts. The platform's technology foundation through SkillOnNet provides stability and regular content updates.
Limitations emerge in customer support accessibility during disputes, verification process communication, and the polarized player feedback suggesting inconsistent experiences. The 2.7 Trustpilot rating indicates significant room for improvement in player satisfaction, particularly regarding account management and withdrawal procedures. Australian players face additional considerations regarding offshore licensing status.
ICE36 Casino presents a technically competent online gaming platform with strong game variety and legitimate licensing credentials. The casino's foundation through SkillOnNet and its MGA and UKGC licenses provide regulatory oversight and player protection frameworks. The game portfolio of over 1200 titles from established providers offers substantial entertainment options across slots, live casino, and table games.
However, player feedback reveals significant concerns regarding account verification processes, withdrawal delays in disputed cases, and support accessibility. The 2.7 Trustpilot rating reflects these operational challenges despite positive experiences reported by some users. Prospective players should approach ICE36 with awareness of verification requirements, bonus terms complexity, and the importance of responsible gaming practices.
For Australian players specifically, the offshore licensing structure requires individual assessment of legal compliance in their jurisdiction. The platform offers localized payment methods and currency support for Australian users, but operates outside Australian regulatory oversight. Players prioritizing fast withdrawals should complete verification procedures immediately after registration to avoid delays during withdrawal requests.
ICE36 holds licenses from the Malta Gaming Authority and UK Gambling Commission, providing regulatory oversight and player protection standards. However, it operates as an offshore casino for Australian players, as it does not hold an Australian license. Players should verify online gambling legality in their specific jurisdiction.
Withdrawal timeframes vary significantly based on payment method and account verification status. Some players report processing within 5 hours for verified accounts using e-wallets, while others experience delays of several days, particularly during verification procedures or dispute resolution.
The welcome bonus typically offers 100% match on first deposit up to £50 for UK players or $100 for Australian players, with minimum deposit of £10 or $10. Wagering requirements range from 30x to 60x depending on jurisdiction, with 30-day completion timeframe and maximum bet restrictions during bonus play.
ICE36 offers over 1200 games including slots from NetEnt, Microgaming, and Yggdrasil, live casino games from Evolution Gaming, table games like roulette and blackjack, video poker, scratch cards, and Slingo. Popular titles include Book of Dead, Bonanza Megaways, Starburst, and Fishin' Frenzy.
Account restrictions typically occur during verification procedures required by gambling regulations, anti-fraud checks, or bonus terms violations. Players report restrictions shortly after registration or winning, which align with standard KYC compliance but may lack clear communication from the casino regarding specific reasons and resolution timeframes.
ICE36 does not require a dedicated mobile app. The casino operates as a responsive website optimized for mobile browsers on iOS and Android devices. Players access the full game library, account management, and payment functions through mobile web browsers without downloading software.
ICE36 Casino partners with industry-leading software providers to deliver diverse gaming experiences
Real-time gaming with professional dealers streaming from dedicated studios, offering authentic casino atmosphere with interactive features and multiple game variants.
Over 2000 slot titles spanning classic fruit machines, modern video slots, Megaways mechanics, and progressive jackpots from leading developers.
ICE36 requires identity verification before first withdrawal to comply with MGA and UKGC anti-money laundering regulations.
The casino continues adding new slot titles weekly, with recent additions including seasonal content and Megaways variants.
ICE36 responds to 100% of negative Trustpilot reviews typically within one week, though live support availability varies by jurisdiction.